AI support systems · Limassol, Cyprus
Thalassa Softwaraki builds practical AI for support teams that can’t afford to improvise: guardrailed chat automation, voice workflows, permission-aware knowledge retrieval, and on-prem deployment for strict compliance environments.
Products
Each product runs independently or as a connected platform — start with one channel and scale into a full AI support stack.
Automate high-volume conversations with a guardrailed assistant that understands context, follows policy, and escalates edge cases to human agents — resolving repetitive intents instantly while staying on brand and on policy.
AI-assisted support over telephone lines and web calls: triage incoming requests, answer common issues, and route callers to the right specialist with context attached.
Semantic answers across internal knowledge, policies, and support history — with access boundaries so responses respect per-employee and per-group permissions.
Run the platform in your own infrastructure when data residency, governance, or internal security policy requires full environment control — private networking, isolated model access, and enterprise identity standards with feature parity to cloud deployments.
About
Thalassa — Greek for “the sea” — is a Cyprus software company focused on reliability, policy alignment, and smooth integration with the tools support teams already use.
We prioritize repeatable outcomes in production environments, not just impressive one-off interactions.
Permission boundaries, auditability, and deployment flexibility are first-class product requirements.
We target concrete metrics: faster resolution times, lower support load, and better customer experience.
Contact
Share your channels, ticket volume, compliance requirements, and current tooling — we’ll propose a practical rollout plan.
ops@thalassa.devLimassol, Cyprus