Customer Support AI for Text Chats
Automate high-volume conversations with a guardrailed assistant that understands
context, follows policy, and escalates edge cases to human agents. The system can
resolve repetitive intent classes instantly while keeping response quality aligned
with your brand voice and compliance requirements.
- Safety guardrails to prevent risky or off-policy answers.
- CRM-native workflows with Intercom, Salesforce, and Freshdesk.
- Conversation summaries and action extraction for faster follow-up.
Voice Support Module
Run AI-assisted support over both telephone lines and web-based calls. The voice
layer can triage incoming requests, answer common issues, and route callers to the
right specialist with context attached. Teams can support users around the clock
while preserving a smooth handoff path to live agents.
- Support for PSTN telephony and browser-based voice sessions.
- Real-time transcription, intent detection, and call summarization.
- Agent-assist prompts and post-call CRM updates.
RAG Module with Access Controls
Enable complex semantic query handling across internal knowledge, policies, and
support history with retrieval-augmented generation. Built-in access boundaries allow
responses to respect per-employee and per-group permissions, so users only see data
they are authorized to access.
- Semantic search across documents, tickets, runbooks, and SOPs.
- Permission-aware retrieval by employee and organizational group.
- Traceable citations and audit-friendly response logs.
Enterprise On-Premises Deployment
Deploy the platform in your own infrastructure when data residency, governance, or
internal security policy requires full environment control. The architecture supports
private networking, isolated model access, and enterprise identity standards while
retaining feature parity with cloud deployments.
- Private cloud or data-center deployment options.
- Integration with enterprise SSO and internal security tooling.
- Designed for strict compliance and regulated industries.